Return & Refund Policy
Thank you for shopping at our site.
We’re 99% certain you’re going to love our products, and that’s one reason why our current return rate is so low. I want to make sure that you’re 100% happy with us, the product and your purchasing experience which is why we always offer a full, no fuss money back guarantee if it turns out it’s not for you for whatever reason.
If at anytime you are not completely satisfied with a product you’ve purchased from Hemingway Accoutrements you may receive a 100% refund. No questions asked.
Our returns and refund policy is very simple and the best in the industry.
The standard return policy of 99% of online shops is 30-60 days. HOWEVER, We offer a lifetime guarantee on all products purchase on our website!
If at any time you are not completely satisfied with your purchase for any reason we will allow a return.
To complete your return, we require a receipt or proof of purchase.
Refunds: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support[at]hemingwayaccoutrements.com.
Sale items (if applicable)
Yes, even sale items can be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yourfriends[at]hemingwayaccoutrements.com and send your item to: 7821 E. Acoma Dr, Scottsdale, AZ. 85260.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 7821 E. Acoma Dr, Scottsdale, AZ. 85260.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.